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GENERAL TERMS AND CONDITIONS OF SALE

LA DULA Sàrl – Geneva, Switzerland

1. Scope

These General Terms and Conditions of Sale (hereinafter the "GTC") apply to all sales made by LA DULA Sàrl, whether:

  • through our e-commerce site (www.ladulaiberico.ch),
  • in person at our premises in Geneva,
  • or by order on invoice.

By confirming an order, the customer acknowledges having read and unreservedly accepted these GTC.

2. Sales territory

We deliver within Switzerland only.

3. Payment

3.1 Online and in-store sales

Payment is due immediately at the time of purchase.

3.2 Sales on invoice

Payment terms are stated on each invoice. Unless otherwise specified, the standard term is 21 working days.

In the event of late payment, LA DULA Sàrl reserves the right to charge reminder fees of CHF 30.– per file.

After three reminders without effect, we reserve the right to refer the file to the Debt Collection Office. All costs relating to these proceedings shall be borne by the customer.

4. Delivery

Deliveries are made within Switzerland only, within 3 to 5 working days. The applicable shipping terms and charges are specified at checkout on our site.

5. Return policy

All sales are final. No returns are accepted, except in the following cases:

  • Expired product on receipt: the product is already past its use-by date on the day of delivery.
  • Damaged packaging: the packaging is significantly damaged, compromising the integrity of the product.
  • Order error: the product received does not match the confirmed order.

No return will be accepted if the product packaging has been opened, even in the cases listed above.

If one of these cases applies, the customer must contact us immediately by email at ladula@ladulaiberico.ch. We undertake to propose a suitable solution (replacement, credit note, etc.).

6. Complaints

Any complaint must be sent by email to ladula@ladulaiberico.ch within 8 days of receipt of the goods. After this period, the products are deemed to have been accepted without reservation.

7. Liability

LA DULA Sàrl undertakes to supply quality products and services. Its obligations are however best-efforts obligations, not obligations of result.

Under no circumstances may LA DULA Sàrl be held liable for indirect damages, nor be involved in a dispute between the customer and a third party (in particular an end consumer).

8. Applicable law and place of jurisdiction

All contractual relations are governed exclusively by Swiss law. The place of jurisdiction is Geneva, the registered office of LA DULA Sàrl.

9. Precedence

These GTC take precedence over any other general terms of the customer. Any derogation is valid only if it has been expressly agreed in writing between the parties.

10. Governing language

These GTC are written in French. The English, German and Spanish versions are courtesy translations. In the event of any discrepancy in interpretation, only the French version is binding.