Returns policy

Our food products are not taken back. Knives and accessories may be returned within 14 days.

Food products

Hams, charcuterie, wines, preserves and groceries are neither returnable nor exchangeable, except in the case of a defective product.

Knives and accessories

Returns are accepted within 14 days of receipt, provided the item is unopened, in its intact original packaging and in resaleable condition. Return shipping is at your expense, unless the error is ours.

Defective product

A product is considered defective when the defect predates your receipt: use-by date passed on delivery, vacuum packaging pierced or having lost its seal, product not matching the order, or product not matching its description.

This must be reported within 48 hours of receipt, with a photo. The costs are then ours and we agree on the solution together.

The following are not defects: a product that does not match your taste expectations, an ordering mistake on your side, a product poorly stored after receipt, a damaged or damp shipping box whose contents are intact (only the condition of the vacuum packaging counts), and the fact that the shipment is not refrigerated, our vacuum-packed products being designed to travel at room temperature.

How to proceed

Please contact us before returning anything. Knives and accessories can be returned to the shop at Rue Michelle-Nicod 6 in Geneva, or sent by post.

Refund

Refunds are issued to the payment method used for the order, within 14 days of receiving the return. Failing that, by bank transfer or in cash at the shop. Initial delivery charges are refunded only if the error is ours.

Exclusions

Products prepared to order, such as freshly sliced items or pieces deboned on request, and gift baskets cannot be returned. Gift vouchers are non-refundable. If a parcel is unclaimed and returned by Swiss Post, the shipping and return costs remain at your expense. Products on promotion follow the same rules.